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The silent dealbreaker
Why soft skills matter more than you think I had been eagerly anticipating this conference. My husband and I rushed there straight after work, excited to arrive on time and reconnect with people we hadn’t seen in ages. The event began with the usual welcoming remarks, followed by the much-anticipated guest speaker. He seemed highly regarded—competent, even. But as he clicked his remote and the first slide appeared, something immediately felt off. The visuals were a disaster. Poorly aligned slides, low-resolution images, clashing colors—no effort had been made to create an engaging experience. It lacked respect for the audience’s eyes. I tried to stay focused, but the following slides only…